News about problem:
Verizon confirms Droid X screen issues, but says they’re not widespread
We just got word back from Verizon regarding those flickering Droid X screens, and sure enough, the ghastly images are not a side effect of your assimilation into the Droid collective. Verizon and Motorola have owned up to a genuine problem with a small number of Droid X displays, approximately one-tenth of one percent. If your screen starts acting up you’d best contact the authorities immediately. And by authorities, we mean tech support, not the FBI — the omnipresent glowing red eyeball is completely normal. It told us so. Here’s Verizon’s full statement on the matter:
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Some Droid X handsets have defective screens? (video)
All’s not well in Creepy Red Eye land, if reports out of several cell phone forums can be believed — a number of early Droid X adopters are documenting serious graphical or possibly electrical problems with the handset’s giant screen. While we don’t know how widespread the issue might be quite yet, symptoms include rapid flickering and vertical banding over all or part of the 4.3-inch LCD. Several forumites claim to have already had their phones replaced, in some cases being told the defect was a common problem in their respective launch day batches. We’ve contacted Verizon for confirmation and hope to have a response soon; in the meanwhile, see video examples of both issues after the break, and let us know if you’ve seen similar glitches in comments below. Read the rest of this entry »
Apple affirms: no software fix for iPhone 4 antenna issue
In case it wasn’t obvious enough from Apple‘s agitated response to our question during today’s iPhone 4 Q&A session in Cupertino, there’s no software fix in the pipeline for the antenna issues that are plaguing users today. A prior report in the New York Times seemed fairly confident that the troubles could (and would) be solved in the near term by a simple software update, but the company’s own Scott Forstall called said report “patently false.” So, there you have it — the only thing that’ll be fixed via software is how big your smallest bar of signal is. Beyond that, you’ll need to grab some Duct tape, a free case or a white glove if you’re looking to avoid attenuation entirely. Read the rest of this entry »
Laptop’s 2010 tech support showdown reveals ugly truth: you’re (almost) on your own
Dealing with warranties is one thing — it’s almost always a crap-shoot, and you’re continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how’s about the tech support that’s so whimsically promised with so many laptops these days? Our pals over at Laptop put in an inordinate amount of work in order to find out, pinging a full dozen manufacturers via phone and chat in order to measure hold time, level of support offered and overall satisfaction. Just about every major laptop maker was included (Acer, Apple, Dell, Lenovo, HP, Toshiba and Fujitsu, just to name a few), and an in-depth report of their findings was posted for each one. In general, though, they found that most companies wouldn’t hang around long enough to answer those nagging questions that typically end up in forums (“How do I remove bloatware?”), oftentimes pointing the caller to a paid alternative that would actually take the time to address their issues. If you’re considering a new machine, and you aren’t exactly one of those nerdy go-getters who can troubleshoot everything yourself, you should certainly give the source links below a look. Just try not to get too depressed, cool? Read the rest of this entry »
Element Case, Ivyskin out iPhone 4 cases specifically to deal with reception issues
Can’t find an official iPhone 4 bumper? Driving yourself mad trying to give your new smartphone white glove treatment? Fret not, as a couple of case makers have outed new iPhone 4 clothing that’s meant to specifically dodge those naughty reception issues that seem to occur whenever your sweaty palm makes contact with that now infamous metal band. Element Case — the same folks responsible for the downright lust-worthy Joule stand for iPad — has just revealed their first iPhone 4 case, the Vapor (shown above). The company claims that its $79.95 enclosure provides an aircraft-grade, CNC’d aluminum frame lined with a shock-absorbent material, the latter of which “addresses iPhone 4 reception issues caused by direct hand to phone cradling.” For now, it’s up for pre-order (shipments are expected to start next week) in black / black and black / pink, with more colors to become available in the future. As for Ivyskin? It’s stepping things up even further by naming its product the “iPhone 4 Reception Case.” No need for subtly, we see. Hailed as the “world’s thinnest polycarbonate shell” for Apple’s latest iDevice, this here sleeve is the one to get if you’re look to minimize added bulk and not cover up any of Cupertino’s design cues. Best of all, this one retails for just $14.99 and ships with both front and back scratch-free body armors. Crazy that it has come to this, you know? Read the rest of this entry »
AT&T identifies Alcatel-Lucent as slow upload culprit, fix in the works
As we’d suspected, AT&T isn’t intentionally limiting upload speeds on iPhone 4s in some markets where things suddenly got slow over the weekend. Or that’s the company’s claim, anyhow — and seeing how they’re actually calling out a supplier in the process, we tend to buy it. Specifically, AT&T says that some Alcatel-Lucent equipment (which isn’t used in all markets) is causing uploads to fall back to non-HSUPA UMTS speeds “under certain conditions” affecting “less than two percent” of the company’s customers, and that they’re working on developing a fix. “Less than two percent” seems a bit optimistic, but regardless, at least it shouldn’t be a permanent condition for anyone. Here’s the full statement: Read the rest of this entry »
AT&T having HSPA upload speed problems in some markets
There’s now a rather meaty thread on Mac Rumors‘ forums detailing problems that iPhone 4 users have had with miserably slow upload speeds in HSPA-equipped AT&T markets — speeds that had in some cases been well over 1Mbps before the holiday weekend but have since fallen to 100kbps or lower. A popular theory is that AT&T decided to cap speeds in light of the iPhone 4′s success and the danger it poses to network oversaturation, but we’re not buying it — 100kbps is ridiculously slow for an HSUPA-enabled network, even a heavily-used one, and there are huge markets (LA, for example) that seemingly aren’t affected. We don’t know what’s going on, but we’ve reached out to AT&T for comment and we’ll let you know what’s up as soon as we do. Read the rest of this entry »
Inexplicable rise in iPhone dev’s App Store sales connected to iTunes account hacks? (update)
We’ve received a handful of tips this morning claiming something’s rotten in the state of the iTunes App Store, namely via the Book category. As of this writing, 42 of the top 50 books by revenue are from the seller Thuat Nguyen, whose company website (“mycompany”) leads to parked site www.home.com. A vast majority of these book apps were released in April, have little to no customer ratings or reviews, appear to be in Vietnamese (despite claims in the side bar that the supported languages are English and Japanese), and may or may not be infringing on copyrighted work — we’re noticing a lot of Dragon Ball art here. To give sales a sense of scope, Twilight series conclusion Breaking Dawn is hovering only at 34 right now.
